Give guests a reason to come back direct.
Guests earn points on direct stays, redeem them at checkout and unlock member rates when they sign in.
What you get with Loyalty Program.
Earn points
Points on every direct stay.
Redeem at checkout
Points applied to the payment.
Member rates
Lower prices for signed-in guests.
Across your group
One balance across every hotel in your group.
How Loyalty Program works.
- 1
Guest books direct
Points are earned on direct stays.
- 2
Points added
The balance updates in the guest's account.
- 3
Redeem at checkout
Points reduce the next payment.
- 4
Member rates
Signed-in guests see lower prices.
A balance guests can see.
Guests see their points in the guest portal and on the booking page, with progress to their next reward.
- Earn and redeem history
- One balance across your group
- Member-only rates
Points, trips and extras in one place.
The same portal shows upcoming stays, past trips and points, so returning guests book again in a few taps.
- Passwordless sign-in
- Book again from past trips
Questions about Loyalty Program
Do loyalty points work across hotels in a group?
Yes. Guests see one loyalty balance across the hotels in your group.
Can guests redeem points at checkout?
Yes. Points can be applied to the payment.
Do members see lower prices?
Yes. Member rates are shown to signed-in guests.
Where do guests see their balance?
In the guest portal and on the booking page.
How do guests join the loyalty programme?
By signing in with their email on your booking engine; there is no separate app to install.
Can a small independent hotel run a loyalty programme?
Yes. The programme is built into the booking engine, so there is nothing extra to run.