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Guest dashboard

A dashboard guests actually use.

Guests sign in with a one-time code, see every trip, pay their balance online, add extras before arrival and receive offers during their stay — all under your brand.

Guest dashboard1,240 pts
Upcoming · in 6 daysDeluxe King Sea View10 – 12 Oct · 2 adults
Balance dueAED 1,313
Pay now
Add to your stay
Early check-inAED 150Airport transferAED 320Dinner for twoAED 380
Signed in with a one-time email code

What you get with Guest Dashboard.

OTP login

A one-time code by email — no password to remember.

My Trips

Upcoming and past stays across every hotel in your group.

Pay the balance online

Guests settle what is due from the dashboard, before or during the stay.

Pre-arrival upsell

Early check-in, transfers, dining and experiences, offered before arrival.

In-stay marketing

Offers for dining, spa and activities while the guest is at the hotel.

Loyalty points

Balance, earnings and member rates in one place.

Outcomes

What changes for your hotel.

More revenue per stayUpsells and in-stay offers add to every booking.
Fewer calls to receptionGuests change, pay and add extras themselves.
Guests who returnPoints and member rates visible every visit.
How it works

How Guest Dashboard works.

  1. 1

    Guest books

    Confirmation email with a link to the dashboard.

  2. 2

    Signs in with a code

    One-time code by email, no password.

  3. 3

    Adds and pays

    Extras before arrival, balance paid online.

  4. 4

    Enjoys the stay

    In-stay offers and points after checkout.

OTP login

Sign in with a code, not a password.

Guests enter their email and receive a 6-digit code. It expires after a few minutes, so there is no password to forget or leak.

  • One-time email code
  • Works across your group
  • No app to install
Sign in to your stayWe emailed a 6-digit code to s•••@mail.com
48291
Verify & sign inNo password needed · code expires in 10 minutes
Upsell & in-stay

The right offer at the right moment.

Before arrival, guests add early check-in, transfers and experiences. During the stay, dining, spa and activity offers keep them spending with you — not with someone down the road.

  • Pre-arrival upsell window
  • In-stay offers for dining, spa and activities
  • Partner operators' experiences included

Your stay

Deluxe King Sea View · 2 nightsFlexible rate with breakfast
AED 2,098
Fun dive, 2 tanks Partner operatorPer person · Sat morning
AED 360
Airport transferPrivate car
AED 320
Taxes and feesVAT, municipality, tourism fee
AED 528
Total
AED 3,306
Payments

Balance paid before the guest reaches the desk.

Guests on pay-at-property or deposit bookings can pay what is due from the dashboard. Reception sees the booking as paid and check-in takes minutes.

  • Pay the balance online
  • Receipt emailed automatically
  • Reception sees the status instantly
Front desk · Booking GD-24817Pay at property
Room · 2 nightsDeluxe King Sea View
AED 2,098
Add-onsAirport transfer
AED 320
Balance dueTaxes included
AED 2,626
Send payment linkMark as paid
Receipt emailed to the guest automatically
In detail

Guest Dashboard, explained.

Why a guest dashboard matters

Most guest questions after booking are simple: what did I book, what do I owe, can I add breakfast, can I change the date. A dashboard answers them without a phone call — and turns each visit into a chance to sell something the guest actually wants.

Upsell vs in-stay marketing

Upsell happens before arrival, when guests plan their trip: early check-in, transfers, dinner reservations, experiences. In-stay marketing happens while they are at the hotel: spa slots, dining offers, activities for tomorrow. Both work best when they are relevant and easy to buy.

FAQ

Questions about Guest Dashboard

How do guests sign in?

With a one-time 6-digit code sent to their email. No password is needed.

Can guests pay their balance online?

Yes. Guests can pay what is due from the dashboard, before or during the stay.

What can guests buy before arrival?

Early check-in, transfers, dining, experiences and other extras you offer, including partner operators' services.

What is in-stay marketing?

Offers shown to guests during their stay — dining, spa and activities — so they spend at your hotel.

Can guests see their loyalty points?

Yes. The balance, earnings and member rates are shown in the dashboard.

Does the dashboard work for hotel groups?

Yes. Guests see trips across every hotel in your group.

Can guests cancel from the dashboard?

Yes, within the rate plan's cancellation policy.

See goDirects on your own hotel.

A 30-minute walkthrough with your rooms, rates and policies.

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